Order Cancelation
Kiroku reserves the right to cancel any incoming orders. Buyers will receive full refund and notification email. Once cancelation and refund has been made, refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns
Kiroku reserved the right to cancel any incoming orders.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Personalized Items
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
and other private products are not retunrnable.
website is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from website to customer are at customer’s own expense.
We do not accept returned package without notifying us upfront.
We do not accept packages returned using COD service.
Don’t return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann’t make any refund.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
Submitting return request by dropping an email.
Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
Please return through your local post office to avoid tax when it arrives in our country.
Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
Refund will be released within 5 working days after we received the package.
How should I make an exchange?
Return package first, as steps above.
Resend will be arranged once we get return info.
